At Ixia Studio, we take great care to ensure your order is processed and delivered efficiently and safely, wherever you are in the world.
We currently ship to:
All orders are shipped via Australia Post with tracking included.
We aim to process all orders within 3–5 business days.
On rare occasions, an item may be temporarily out of stock but not yet marked as such on the website. If this happens, we’ll contact you via email with an updated estimated processing timeframe.
Once your parcel is in the hands of Australia Post, delivery times will vary depending on your location. Estimated delivery times are provided at checkout and in your shipping confirmation email.
Please note:
Shipping costs are calculated based on flat rates and will be displayed at checkout.
We offer tiered flat rate shipping depending on the destination and parcel weight. For example:
We take every precaution to ensure your order is securely packaged to protect it from damage during transit.
If you would like to purchase additional postal insurance, please contact us prior to placing your order so we can arrange a custom invoice with the adjusted total.
Please ensure your shipping address is correct at the time of ordering. We cannot take responsibility for parcels delayed or lost due to incorrect address information.
If you have any questions about shipping, delivery times, or special requests, feel free to reach out via our Contact Page.
Thank you for shopping with Ixia Studio. We aim to provide high-quality products and excellent customer service. Please read our Returns & Refunds Policy carefully to understand your rights and responsibilities.
If your product arrives faulty, damaged, or incorrect, please contact us within 7 days of receiving your order at [Your Contact Email] with photos and a description of the issue.
We will provide a full refund, replacement, or repair at no additional cost to you.
Return shipping for faulty or damaged goods will be covered by us.
We ship internationally, and your rights may vary depending on your location.
In the European Union (EU), consumers have the right to cancel an online purchase within 14 days of receiving the goods (“cooling-off period”) and are entitled to a full refund, including standard delivery charges. Return shipping costs may be the consumer’s responsibility unless otherwise stated.
In the United States and Canada, consumer protection laws vary by state/province. Generally, sellers are not required to accept change of mind returns unless stated in the policy.
We will always endeavor to provide fair and reasonable customer service in line with local laws and customs.
Refunds will be processed via the original payment method once we have received and inspected the returned items.
Please allow up to 10 business days for refunds to be processed.
Shipping fees (original delivery charges) are non-refundable unless the item is faulty or incorrect.
We currently do not offer direct exchanges.
To exchange an item, please return the original product for a refund and place a new order.
Contact us at [Your Contact Email] to initiate a return.
Pack the item securely in its original packaging.
Ship the item to the following address:
Ixia Studio
22 Beckwith Street
CLUNES 3370
VICTORIA, AUSTRALIA
We recommend sending returns with tracking and insurance.
As an Australian-based seller, under Australian Consumer Law, we are not required to offer refunds or exchanges for change of mind.
However, if you wish to return a product simply because you changed your mind, you may do so within 14 days of receiving your order.
Please note:
We are not responsible for delays or losses incurred during the return shipping process.
If a returned item is not received or is damaged in transit, we reserve the right to refuse a refund.
Please ensure your delivery address is correct to avoid delivery issues.
If you have any questions or concerns about your order, please don’t hesitate to contact us at infor@ixiastudio.com.au. We’re here to help!
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